The Critical Success Factors Behind Effective CSWB Plans

Abid Jan

To develop effective municipal CSWB plans, it’s essential to understand the objectives behind them. Historically, research and community safety experts have worked to ensure community safety and well-being from two perspectives. On one side, they aimed to ensure that police services fully embrace a community policing approach across their organizations. On the other side, they sought to create a mechanism for community partners to recognize community safety as a shared responsibility and to provide a framework that fosters collaboration with local police services.

Efforts to enhance policing led to the introduction of the Community Safety and Well-Being (CSWB) framework. This framework offers each police service an opportunity to review its work through the CSWB lens, identify priority actions, and establish key performance indicators at every level, along with the support needed to operationalize local CSWB plans.

On the community side, the province of Ontario mandated the development of local CSWB Plans using the same four levels of intervention. The key lies in ensuring two things: 1) assessing and identifying not just community priority issues, but also applying the CSWB lens to pinpoint risk factors and determine what partners can do together to strengthen corresponding protective factors.

This approach goes beyond identifying broad, generic issues. It requires identifying the risk factors that lead to community safety concerns in order โ€œto address the root causes of crime and complex social issues by focusing on social development, prevention, and risk intervention.โ€

The framers of the CSWB approach were intentional in ensuring police-community collaboration. The guidelines clearly emphasize that community safety and well-being cannot rest solely on the shoulders of the police. Collaboration and minimizing risk factors are key goals, as highlighted in the provincial guidelines:

โ€œIt is a shared responsibility by all members of the community and requires an integrated approach to bring municipalities, First Nations and community partners together to address a collective goal. ๐—•๐—ฟ๐—ฒ๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐—ฑ๐—ผ๐˜„๐—ป ๐—ฒ๐˜…๐—ถ๐˜€๐˜๐—ถ๐—ป๐—ด ๐˜€๐—ถ๐—น๐—ผ๐˜€ and encouraging ๐—บ๐˜‚๐—น๐˜๐—ถ-๐˜€๐—ฒ๐—ฐ๐˜๐—ผ๐—ฟ๐—ฎ๐—น ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ๐˜€ are essential in developing strategies, programs and services to help ๐—บ๐—ถ๐—ป๐—ถ๐—บ๐—ถ๐˜‡๐—ฒ ๐—ฟ๐—ถ๐˜€๐—ธ factors and improve the overall well-being of our communities.โ€

The commitment to making CSWB planning mandatory is rooted in the need to address crime, victimization, and violence through a collaborative service delivery model:

โ€œโ€ฆOur government is ๐—ฐ๐—ผ๐—บ๐—บ๐—ถ๐˜๐˜๐—ฒ๐—ฑ ๐˜๐—ผ ๐—ณ๐—ถ๐—ด๐—ต๐˜๐—ถ๐—ป๐—ด ๐—ฐ๐—ฟ๐—ถ๐—บ๐—ฒ, ๐˜ƒ๐—ถ๐—ฐ๐˜๐—ถ๐—บ๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ ๐˜ƒ๐—ถ๐—ผ๐—น๐—ฒ๐—ป๐—ฐ๐—ฒ on every front because each and every person deserves to live in a safe, secure community.[1]

โ€œPolice are often called upon to respond to complex situations that are non-criminal in nature as they operate on a 24/7 basis. We also know that many of these situations, such as an individual experiencing a mental health crisis, would be more appropriately managed through a ๐—ฐ๐—ผ๐—น๐—น๐—ฎ๐—ฏ๐—ผ๐—ฟ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฑ๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—บ๐—ผ๐—ฑ๐—ฒ๐—น that leverages the strengths of partners in the community.โ€

The theme of addressing priority risks and engaging in holistic planning with all key partners is reiterated throughout the provincial guidelines:

โ€œBy working collaboratively at the local level to ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐—ฝ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐˜† ๐—ฟ๐—ถ๐˜€๐—ธ๐˜€ and needs of the community through strategic and ๐—ต๐—ผ๐—น๐—ถ๐˜€๐˜๐—ถ๐—ฐ ๐—ฝ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด, we will be better prepared to meet current and future expectations of Ontarians.โ€

The expectation for CSWB plans is to ensure โ€œlong-term benefits of social development and prevention,โ€ while simultaneously working to โ€œmitigate acutely elevated risk.โ€

This type of planning requires less dependence on reactionary, incident-driven responses and ๐—ฟ๐—ฒ-๐—ณ๐—ผ๐—ฐ๐˜‚๐˜€๐—ถ๐—ป๐—ด ๐—ฒ๐—ณ๐—ณ๐—ผ๐—ฟ๐˜๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—ป๐˜ƒ๐—ฒ๐˜€๐˜๐—บ๐—ฒ๐—ป๐˜๐˜€ ๐˜๐—ผ๐˜„๐—ฎ๐—ฟ๐—ฑ๐˜€ ๐˜๐—ต๐—ฒ ๐—น๐—ผ๐—ป๐—ด-๐˜๐—ฒ๐—ฟ๐—บ ๐—ฏ๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€ ๐—ผ๐—ณ ๐˜€๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฑ๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ๐—บ๐—ฒ๐—ป๐˜, ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป, ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐˜€๐—ต๐—ผ๐—ฟ๐˜-๐˜๐—ฒ๐—ฟ๐—บ, ๐—บ๐—ถ๐˜๐—ถ๐—ด๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐˜‚๐˜๐—ฒ๐—น๐˜† ๐—ฒ๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ๐—ฑ ๐—ฟ๐—ถ๐˜€๐—ธ.

The guidelines encourage planning across all four levels of intervention, with โ€œa strong role for the police,โ€ while urging partners to think in new ways about local issues and potential solutions by exploring options to address risks through social development, prevention, and risk intervention. This is identified as a critical success factor:

Critical success factor[2]

๐—ฐ๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐˜๐˜† ๐˜€๐—ฎ๐—ณ๐—ฒ๐˜๐˜† ๐—ฎ๐—ป๐—ฑ ๐˜„๐—ฒ๐—น๐—น-๐—ฏ๐—ฒ๐—ถ๐—ป๐—ด ๐—ฝ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด ๐—ณ๐—ฟ๐—ฎ๐—บ๐—ฒ๐˜„๐—ผ๐—ฟ๐—ธ ๐—ถ๐˜€ ๐—ถ๐—ป๐˜๐—ฒ๐—ป๐—ฑ๐—ฒ๐—ฑ to get municipalities, First Nations and their partners thinking in new ways about local issues and potential solutions by ๐—ฒ๐˜…๐—ฝ๐—น๐—ผ๐—ฟ๐—ถ๐—ป๐—ด ๐—ผ๐—ฝ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐˜๐—ผ ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐—ฟ๐—ถ๐˜€๐—ธ๐˜€ through social development, prevention and risk intervention.[3]

Community members and service providers are expected to โ€œdocument risks as the first step.โ€ The planning template and the extensive list of risk factors provided reflect this focus. Without addressing these critical factors, a plan may exist, but it will not lead to any tangible action or outcomes linked to community safety, as expected by the ministry.

Ultimately, the province’s objective is clear: through multi-partner collaboration, we must address the root causes of community safety concerns, mitigate risk factors, and strengthen protective factorsโ€”ensuring that every plan leads to real, lasting change for the well-being of all.


[1] Government of Ontario. (n.d.). Community safety and well-being planning framework: A shared commitment in Ontario (Booklet 3). Retrieved from https://www.ontario.ca/document/community-safety-and-well-being-planning-framework-booklet-3-shared-commitment-ontario

[2] Government of Ontario. (n.d.). Section 3: Critical success factors. In Community safety and well-being planning framework: A shared commitment in Ontario (Booklet 3). Retrieved from https://www.ontario.ca/document/community-safety-and-well-being-planning-framework-booklet-3-shared-commitment-ontario/section-3-critical-success-factors

[3] Government of Ontario. (n.d.). Community safety and well-being planning framework: A shared commitment in Ontario (Booklet 3) [PDF]. Huron Shores. Retrieved from https://huronshores.ca/wp-content/uploads/2022/08/Community-Safety-and-Well-Being-Planning-Framework-A-Shared-Commitment-in-Ontario-Booklet-3.pdf

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